Refund policy
We want you to feel confident in your purchase.
If something isn’t right, you have the right to return your order.
YOUR RIGHT TO CANCEL (EU LAW)
Under EU consumer protection law, you have the right to cancel your order within 14 days of receiving it, for any reason.
You then have a further 14 days to return the item to us.
RETURN CONDITIONS
To be eligible for a return:
Items must be unused, unworn, and in original condition
All tags must be attached
Items should be returned in their original packaging where possible
We may reduce the refund if the item has been used beyond what is necessary to check it.
HOW TO RETURN AN ITEM
Email us at finnkibu@gmail.com
with your order number
We will provide return instructions
Send the item to the address below
We recommend using a tracked shipping service, as we are not responsible for items lost in transit.
RETURN ADDRESS
Finnkibu
Rannantie 1 LT1
86710 Kärsämäki
Finland
RETURN COSTS
Return shipping costs are the responsibility of the customer
Original shipping costs are non-refundable, unless the item is faulty or incorrect
REFUNDS
Once we receive and inspect your return:
Refunds are processed within 14 days
Refunds are issued to your original payment method
We may withhold the refund until we have received the item or proof of return.
FAULTY OR INCORRECT ITEMS
If your item is faulty, damaged, or incorrect:
Contact us within 14 days of receiving your order
We will offer a replacement or full refund
Return shipping costs will be covered by us
This does not affect your legal rights under Finnish and EU consumer protection laws.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be returned unless faulty (for example, earrings or personal-use items).
EXCHANGES
We do not offer direct exchanges.
If you would like a different item, please return your order and place a new one.
CONTACT
If you have any questions, we are here to help.
Email: finnkibu@gmail.com
A FINAL NOTE
Every Finnkibu piece is made and handled with intention.
If something isn’t right, we will do our best to make it right.
PRIVACY POLICY
Last updated: May 2026
Finnkibu operates this website and store to provide you with a considered shopping experience.
This Privacy Policy explains how we collect, use, and protect your personal information.
By using our services, you agree to the practices described below.
WHO WE ARE
Finnkibu
Rannantie 1 LT1
86710 Kärsämäki
Finland
Email: finnkibu@gmail.com
We are the data controller responsible for your personal data.
WHAT INFORMATION WE COLLECT
We may collect the following information when you use our website or place an order:
Contact details (name, email, phone number, address)
Order information (items purchased, payment method, delivery details)
Account information (if you create an account)
Communication (emails or messages you send us)
Device and usage data (IP address, browser type, pages visited)
HOW WE USE YOUR INFORMATION
We use your information to:
Process and deliver your orders
Communicate with you about your order or inquiries
Provide customer support
Improve our website and services
Send marketing emails (only if you have opted in)
Prevent fraud and ensure security
Comply with legal obligations
LEGAL BASIS FOR PROCESSING (GDPR)
We process your personal data based on:
Contract – to fulfill your order
Legal obligation – for accounting and legal requirements
Legitimate interest – to improve our services and prevent fraud
Consent – for marketing communications
SHARING YOUR INFORMATION
We only share your data when necessary:
With Shopify (our e-commerce platform)
With payment providers (to process payments securely)
With delivery partners (to ship your order)
With service providers (e.g. hosting, analytics)
When required by law
We do not sell your personal data.
INTERNATIONAL TRANSFERS
Some of our service providers (including Shopify) may process data outside the EU.
In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
COOKIES
We use cookies to:
Enable website functionality
Improve performance
Understand how visitors use our site
You can manage or disable cookies through your browser settings.
HOW LONG WE KEEP YOUR DATA
We only keep your personal data as long as necessary:
Order data: for accounting and legal obligations
Customer communication: as needed for support
Marketing data: until you withdraw consent
YOUR RIGHTS (GDPR)
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability
To exercise your rights, contact us at finnkibu@gmail.com
MARKETING COMMUNICATIONS
If you subscribe to our emails, you can unsubscribe at any time using the link in our emails.
We will only send marketing communications if you have given consent.
SECURITY
We take reasonable steps to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security.
CHILDREN’S DATA
Our services are not intended for children.
We do not knowingly collect personal data from minors.
COMPLAINTS
If you have concerns about how we handle your data, please contact us first.
You also have the right to lodge a complaint with the Finnish Data Protection Authority.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
CONTACT
Finnkibu
Rannantie 1 LT1
86710 Kärsämäki
Finland
Email: finnkibu@gmail.com